Hello.
I am sorry that you did not enjoy the responses you received within our ticket system, however as it has been mentioned here, this is an unmanaged service you requested.
Please understand our staff is consistently going above and beyond the requirements of an unmanaged service. We ensure our customers have a server that is online, not having connection issues, bandwidth issues, checked for hardware issues, partitioned correctly for requested distribution, reinstalled upon request, etc. etc. etc.
These are things that are encompassed in "unmanaged" or sometimes the term "basic managed" is applied as we more often than not delve into issues that are absolutely not our responsibility but we know that helping our customers will keep them happy, and it genuinely is both a good business practice and a nice gesture.
With that said, calling our staff monkeys is absolutely NOT the way to have us go the extra mile here. Whats worse is that as stated here, there is absolutely no indication that you made ANY attempt whatsoever to contact, inquire, or even educate yourself from the 3rd party software's (Cpanel in this case) own resources. I understand that it is simply human nature to utilize the easiest and most efficient resource at hand, and in many cases that is simply to ask, but as others have stated here, there are a myriad of documents available at the click of a button from Cpanel's site.
Now, on to your review of BurstNET. I have stated multiple times on this forum that we encourage our customers to give unbiased reviews, but there are logical flaws in your statements. How can you give us a negative review (and insult our staff once again) for not holding your hand through 3rd party software configuration, scratch that, time zone configuration on 3rd party software?
Do you think I could call a car company and ask them why some aftermarket part from a separate company entirely does not work the way it was advertised? Actually, here is a prime example: Could I call the company that built my house and ask them why the clock on my dishwasher I bought at Best Buy isn't factoring in daylight savings time? There is absolutely no way our staff could know every single configuration conflict/issue/workaround on every single application that can be used on the servers we build/install.
Originally Posted by SeriesN
Op expect that the support should respect him while he is calling em monkey, talk about double standard.Thank you. No statement holds more truth than that. Our staff is always professional and willing to work with our customers to facilitate a sound resolution, however, as anyone here who has had some experience receiving or offering service of any kind; being respectful will ALWAYS yield better results.View the original article here
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