I signed up with Martfox more than one and a half years ago. Putting up a website was new to me, and at the time I was happy with the support. The only way I could contact them was through submitting tickets, which were answered within ten minutes to an hour. Answers were helpful and tech support was patient with my questions about every little thing, never pointing me to knowledgebase pages or anything.
Once I had my site up I'd never had to contact them again--I only had a small hobbyist's website that was starting out, so I didn't care to monitor uptime. However, the site was never down whenever I visited it and I never got any emails about the site being down for any period.
Everything was fine until I had to pay my invoice that was due at the end of last month (Jan-28-11). I tried to access my invoice on the 23rd (GMT+8), and my browser threw up a "connection timed out" message. My connection was fine, other sites were loadng, but the Martfox website wasn't. I couldn't access anything under their domain, so I couldn't submit a ticket. I found them on Facebook and informed them of the problem.
They were willing to communicate with me at first, giving me ping stats that showed they were accessible around the world, just not to me. So I had a friend of mine in the same country (I'm in the Philippines) with a different ISP access the site, and she couldn't either. I went back to them with that information, and they asked for my IP, which they believe was blocked. Now, I'm not sure if I gave them the right info, but I gave them the resulting IP I got from an IP lookup site. They came back and told me to try again, and I still couldn't access the site. They told me it must be my ISP, so I gave them a traceroute (my home and a local phone company's steps removed): i(dot)imgur(dot)com/s6bcx(dot)jpg
After that they stopped replying, and they posted an update on Facebook about a server move, which incuded the servers for their site. So I waited for them to get that sorted. Even if I found it strange that their scheduled move was 26th-28th (more or less), three days after I reported my problem.
Once the move was complete I tried accessing the site again, and still couldn't get through. I used pingdom on them later and it was okay, but I still couldn't acess the site. I posted about it again on Facebook, and they told me to flush my DNS and cache, which I did, to no avail. The due date came and went and I was looking at suspension in a couple of days. I'd tried asking them if I could pay directly through Paypal but they wouldn't answer that post.
Frustrated at this point I tried to access them through a forum, and told them of my problem (again). The representative on that forum asked if I could access a link to their client area (when I already made clear I couldn't access their site at all), and I said I couldn't. The suspension came and I was frustrated enough to just ask them how I could cancel my account. They told me I had to do that from the client area. 
Eventually I did get my site transferred, and got my account canceled by a friend of mine outside the country. I'm now with OBHosting and am satisfied so far, but then again it's only been less than a week.
This is just my experience; a lot of people have had good reviews of Martfox and I was happy them until that hiccup, but you'd think it'd be a problem if IPs of potential (and current) customers were blocked from their site...
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