I have been with this company for 2.5 years. I have hardly any issues. Although I do not watch it 24/7 but pingdom does not show any recent down time and shows an uptime of 99%.
Any way recently do to both financial issues and down time with downtownhost (Hard drive failed) I started the process of moving things all over to my account with powermonster.net. Do to my site being so large I opened a ticket to see if they could move the site for me. After talking about my site and the requirements it was decided to open a vds account with them. Which I think is the same or like to vps. Basically I have full root access and my own little mini server on one of their cloud servers. Interestingly enough the vds account is actually cheaper then the semi dedicated account with downtownhost so it will save me money.
The support staff were very helpful in moving the site over and was even helpful in setting up the server with every thing I needed. I think that ticket has the name of most if not all their support staff and every one of them is friendly and helpful.
I am still waiting for the dns to propagate but the site is otakuplayground.com.
It is sad to leave downtownhost as they are not a bad host in fact they are a great how and will remain on my great host list. The hard drive issue was fixed. Oh and pingdom does say the percent of up time for them is 97.6%.
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