This message is primarily posted as a status update on Host Dime's inability to conduct proper internet business. I'm posting this because I value my customers data and my data above most things in my life and up to this point Host Dime has refused to work with me and lied about the successful delivery of my data multiple times. I have records of all of this for you to decide, however at this point I would like to remind you that I have been a customer at Surpass Hosting LLC & Host Dime for over 8 years. I've paid my bill on time for those 8 years and never had a charge back for services, the amount of money I have paid Host Dime isn't even really that high up on bigger business but the fact of the matter remains is I have paid Host Dime large sums of money consistently for 8 years... Host Dime has lied to me and given me little to no options to pay my bill even after consistently giving me the run around. I have offered to pay the bill in full with my credit card and they have refused. They are telling me all I can do is wire transfer them money.
I have them recorded and I have posted the recording so everyone can hear them giving me the run around. I'm a US Federal Contractor my credentials are DUNS:014047396 CAGE:6L0V5 ZIO INC Active in CCR; Registration valid until 01/29/2013.
Much sensitive government data is on those drives and Host Dime has done absolutely nothing to ensure successful delivery of my clients data. My business is on hold at the moment and we have secured a much more secure provider that exhibits better business practices however when business grows business finance systems grow as well. Sometimes it takes a while to get the financing in place, however at this point it is in place and we would like to move our data away from Host Dime but at this point they are refusing to take payment or even allow us to drive to their business and pick up and verify the data is in working order.
Customer Service Recording: http://www.zioinc.com/hostdime/Message-02032012-235147.mp3
Screenshot of their VP communications:
http://www.zioinc.com/hostdime/inability.png
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